Surveillance Technologies prides itself on offering great Technical Support, so please contact the team via the following option:
0800 SURVEILLANCE / +64 9 448 2366 - tech@stlnz.co.nz
* if our team are busy on a call please do leave a message as this will be sent to the Technical Support Team to follow up.
IMPORTANT ANNONCEMENT
On the 1st of October this year, Aritech (the manufacturer of Tecom products) announced Challenger V8 is now end of life.
This means they will no longer provide any support for V8 installations.
From the Aritech website:
“TS0816 – Challenger V8 Control Panel – End of Life
After almost 30 years, we formally say farewell to the Challenger V8 product. The Challenger V8 has been discontinued for more than 10 years, and support is no longer available via Aritech or Tecom distributors. Customers are encouraged to transition their V8 systems to the ChallengerPlus or Discovery Control Panel to continue operating with a supported system.”
https://aritech.com.au/discontinued-tecom-products/
Surveillance Technologies has been offering assistance for these panels for the past three years, having taken over the Tecom distributorship after Hills exited New Zealand. It is important to note that this product had been discontinued nearly ten years prior to our commencement of selling Tecom.
From December 31st, 2024, Surveillance Technologies will only provide V8 support for the transition of panels to either ChallengerPlus or Tecom Discovery Control Panels.
TECHNICAL SUPPORT RESOURCES
Spoken to our Technical Team and been told to return the item to us? Download our RMA Form and follow the instructions.
Other forms:
- WMS Cloud Service Application: WMS Cloud Jotform